Terms of Service

By engaging Xigmapro Technologies for any service, accessing our client portal, or using our website, you agree to these Terms of Service. If you do not agree, please do not use our services. These terms apply to all clients, visitors, and users of Xigmapro's website and platforms.

Xigmapro provides software development, design, AI integration, SEO, and digital marketing services. Specific deliverables, timelines, and pricing are defined in individual Statements of Work (SOW) or project proposals agreed upon before work begins. We reserve the right to decline or discontinue any project that conflicts with our values or legal obligations.

Unless otherwise agreed in writing: - Projects require a 50% advance payment before work begins - Remaining 50% is due upon project delivery or as per milestone schedule in the SOW - Invoices are payable within 7 days of issuance - Late payments attract an interest charge of 1.5% per month after 30 days - We reserve the right to pause or suspend work on accounts with overdue invoices

Upon full payment of all invoices for a project: - All custom code, designs, and content created for your project become your property - We retain the right to showcase the project in our portfolio (unless confidentiality is agreed) - Open-source libraries and third-party tools used in the project remain under their respective licences - Pre-existing Xigmapro frameworks and boilerplate code are licensed to you for use in your project only

Each project proposal includes a defined scope. Revisions within scope are included. Changes to scope ("scope creep") may incur additional charges, which will be communicated and agreed upon before work continues. Major scope changes require a revised SOW. We will not proceed with out-of-scope work without written agreement on additional fees.

We treat all client project information as confidential. We will not share your business information, source code, or project details with third parties without your consent, except as required to deliver the service (e.g., hosting providers). Clients are likewise expected to keep any proprietary tools, frameworks, or processes we share during a project confidential.

To the maximum extent permitted by law: - Xigmapro's total liability for any claim arising from our services is limited to the amount paid by the client in the 3 months preceding the claim - We are not liable for indirect, incidental, or consequential damages including lost profits or data - We are not liable for third-party service outages (e.g., AWS, OpenAI, WhatsApp API) that affect your product

We warrant that: - Services will be performed with reasonable skill and care - Delivered software will function as specified in the SOW for 30 days post-delivery ("warranty period") We do not warrant that software will be error-free after the warranty period, or that third-party integrations will remain stable as those services evolve.

Either party may terminate a project with 14 days' written notice. Upon termination: - You pay for all work completed to the termination date - We deliver all completed work and assets in our possession - No refunds are provided for advance payments on work already completed We may terminate immediately if a client engages in illegal activity, fails to pay invoices for 60+ days, or harasses our team.

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal, India. We encourage resolution of disputes through direct communication before legal action.