Data Deletion Request

Bounce Ball Game

Last Updated: November 23, 2025

At XigmaPro, we respect your privacy and your right to control your personal data. If you wish to delete your account and all associated data from Bounce Ball, you can submit a deletion request using the methods below.

How to Request Data Deletion

1. In-App Deletion

Open the Bounce Ball app, go to Settings → Account → Delete Account. Follow the prompts to permanently delete your account and all associated data.

2. Email Request

Send an email to sales@xigmapro.com with the subject line: "Bounce Ball - Data Deletion Request"

Include the following information in your email:

  • Your registered email address
  • Your user ID (if known)
  • Confirmation that you want to delete all your data

What Data Will Be Deleted?

When you request data deletion, we will permanently remove:

  • Your account profile and login credentials
  • Game progress, levels, and achievements
  • In-app purchase history and receipts
  • Device information and app usage data
  • Any personal information you provided
  • Analytics and diagnostic data linked to your account

⚠️ Warning: This action is permanent and cannot be undone. All your game progress will be lost.

Processing Time

  • In-App Deletion: Your data will be deleted immediately
  • Email Requests: We will process your request within 30 days
  • You will receive a confirmation email once the deletion is complete
  • Some data may be retained for legal compliance purposes for up to 90 days

Important Notes

  • Data deletion is irreversible and permanent
  • Some anonymized analytics data may be retained for service improvement
  • Data required for legal compliance may be retained as per applicable laws
  • If you have active subscriptions, cancel them before requesting deletion
  • Third-party services (Google Play, Apple App Store) may retain transaction records

Need Help?

If you have questions about data deletion or need assistance:

Email: sales@xigmapro.com

Phone: +91 8902496474

Address: Salt Lake, Kolkata, West Bengal, India

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For more information about how we handle your data, please review our Privacy Policy