Privacy Policy

Last Updated: January 8, 2026

XigmaPro ("we," "our," or "us") operates SocialManagerX, a social media scheduling and management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Account Information

When you register for SocialManagerX, we collect:

• Name and email address
• Password (encrypted)
• Profile picture (optional)
• Company/organization name (if applicable)
• Billing and payment information

1.2 Connected Social Media Accounts

When you connect social media accounts, we access:

• Account usernames and profile information
• Access tokens for posting on your behalf
• Follower counts and engagement metrics
• Content scheduling permissions
• Analytics and insights data

1.3 Content Data

• Posts, captions, and hashtags you create
• Images, videos, and media files you upload
• Scheduled content and drafts
• Content calendar and planning data
• AI-generated content suggestions

1.4 Analytics Data

• Post performance metrics (likes, comments, shares)
• Engagement rates and reach statistics
• Follower growth and demographics
• Best posting times analysis
• Content performance comparisons

1.5 Usage Data

• Feature usage and interaction patterns
• Device and browser information
• IP address and location data
• Login timestamps and session duration
• Error logs and performance data

2. How We Use Your Information

2.1 Core Platform Services

• Schedule and publish posts to your connected accounts
• Provide content calendar and planning features
• Generate analytics and performance reports
• Offer AI-powered content suggestions
• Manage team collaboration and workflows

2.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new tools and capabilities
• Train AI models for better recommendations
• Optimize posting time suggestions
• Enhance platform performance and reliability

2.3 Communication

• Send scheduled post confirmations
• Notify about failed posts or issues
• Provide engagement alerts and summaries
• Share product updates and new features
• Respond to support inquiries

3. Social Media Platform Integration

3.1 OAuth Authorization

We use OAuth 2.0 for secure authentication with social media platforms. We never store your social media passwords. Access tokens are encrypted and stored securely.

3.2 Platform-Specific Permissions

Each connected platform grants specific permissions:

• Instagram: Publish content, access insights, manage comments
• Facebook: Post to pages, access analytics, manage engagement
• Twitter/X: Tweet, access metrics, manage interactions
• LinkedIn: Post updates, access company page analytics
• YouTube: Upload videos, access channel statistics
• TikTok: Publish videos, access performance metrics

3.3 Revoking Access

You can disconnect social media accounts at any time from your SocialManagerX settings. You can also revoke access directly from each platform's security settings.

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or content to third parties for marketing purposes.

4.2 Third-Party Services

We may share data with:

• Social media platforms (for publishing content)
• Cloud hosting providers (for data storage)
• Payment processors (for billing)
• Analytics services (for platform improvement)
• AI service providers (for content suggestions)

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5. Data Security

5.1 Security Measures

• 256-bit SSL encryption for all data transmission
• Encrypted storage for access tokens and credentials
• Regular security audits and penetration testing
• Two-factor authentication (2FA) option
• Role-based access controls for team accounts

5.2 Data Retention

We retain your data for as long as your account is active. Scheduled content and analytics are retained for 2 years. You can request earlier deletion through our data deletion process.

6. Your Rights and Choices

6.1 Access and Portability

You can access and export your data at any time from your account settings, including scheduled posts, analytics history, and media files.

6.2 Correction and Deletion

You can update your account information anytime. To delete your account and data, visit our Data Deletion page.

6.3 Marketing Communications

You can opt out of promotional emails through the unsubscribe link. Transactional emails about your scheduled posts and account security cannot be opted out.

7. Children's Privacy

SocialManagerX is not intended for users under 13 years of age. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns, contact us at:

• Email: privacy@socialmanagerx.com
• Website: socialmanagerx.com