Data Deletion Instructions
Complete guide to removing your data from SocialManagerX
Critical Warning
Data deletion is permanent and irreversible. This action will remove ALL your data including:
- All scheduled and draft posts
- Connected social media account data
- Media library and uploaded content
- Analytics history and reports
- Team members and collaboration settings
- Content calendar and planning data
Important Notes
Published Content: Content already published to your social media accounts will NOT be deleted. You must delete published posts directly from each platform. We only remove data stored in SocialManagerX.
What Data Will Be Deleted?
Account Data
- User profile and credentials
- Email and contact information
- Billing history and payment methods
- Account preferences and settings
Connected Accounts
- Social media connection tokens
- Platform-specific settings
- Account analytics we've collected
- Posting permissions and configurations
Content Data
- Scheduled and draft posts
- Content calendar entries
- Hashtag groups and saved templates
- AI-generated content history
Media Library
- Uploaded images and videos
- Graphics and design assets
- Media folders and organization
- File metadata and tags
Analytics Data
- Performance metrics and reports
- Engagement history
- Follower growth tracking
- Best posting time analysis
Team Data
- Team member accounts
- Role and permission settings
- Approval workflow configurations
- Collaboration history
How to Request Data Deletion
1Self-Service Deletion (Recommended)
- Log in to your SocialManagerX account
- Navigate to Settings → Account → Privacy
- Click on "Delete My Account"
- Review the data deletion summary
- Confirm by entering your password
- Click "Permanently Delete Account"
Your account will be immediately deactivated. Data deletion will be completed within 30 days.
2Email Request
Send a deletion request to privacy@socialmanagerx.com with:
- Subject: "Data Deletion Request"
- Your registered email address
- Account username or ID
- Reason for deletion (optional)
We will verify your identity and process your request within 7 business days.
3Through Social Media Platforms
If you connected via Facebook Login, you can also initiate deletion through Facebook:
- Go to Facebook Settings → Apps and Websites
- Find SocialManagerX in your connected apps
- Click "Remove" and select "Delete all data"
This will trigger our data deletion callback and remove your data from our servers.
Before You Delete
Export Your Data First
Before deleting, you may want to export your data:
- Analytics Export: Download your performance reports as CSV/PDF
- Content Export: Download scheduled posts and captions
- Media Library: Download all uploaded images and videos
- Calendar Export: Export your content calendar as iCal
Go to Settings → Export Data to download your data before deletion.
Alternatives to Full Deletion
Disconnect Social Accounts
Remove specific social media connections while keeping your account. Go to Settings → Connected Accounts.
Pause Your Account
Temporarily disable your account without losing data. Your scheduled posts will be paused.
Clear Specific Data
Delete only analytics, media library, or scheduled posts while keeping your account active.
Downgrade Plan
Switch to a free plan instead of deleting. You'll keep basic functionality and your data.
Deletion Timeline
| Stage | Timeline | Description |
|---|---|---|
| Request Received | Immediate | Account deactivated, no new posts can be scheduled |
| Pending Deletion | 7 days | Grace period - you can cancel deletion by logging in |
| Data Removal | 30 days | All personal data permanently deleted from servers |
| Backup Purge | 90 days | Data removed from backup systems |
Contact Us
For questions about data deletion, contact our privacy team:
- Email: privacy@socialmanagerx.com
- Website: socialmanagerx.com/support
We aim to respond to all inquiries within 48 hours.