Case Study: How Aris Capital Overcame Loan Management Challenges with a Custom Solution by XigmaPro

Overview
Aris Capital, a growing financial institution, specializes in offering a wide range of loan products to customers. To manage their loan activities, Aris Capital initially relied on a third-party software platform. However, as the company scaled and diversified its offerings, this off-the-shelf solution failed to keep up with their evolving requirements — leading to inefficiencies, increased costs, and operational frustrations.

In search of a tailored solution, Aris Capital partnered with XigmaPro, a leading custom software development company, to build a fully customized loan management system aligned with their unique business needs.

 
Challenges Faced by Aris Capital
Despite investing heavily in third-party software, Aris Capital encountered multiple issues that hampered growth and operational efficiency:

1. Lack of Customization & Flexibility
The third-party system offered limited customization, making it difficult for Aris Capital to align processes like customer onboarding, risk assessment, and repayment scheduling with their internal policies.

“We often had to adjust our processes to fit the software, instead of the other way around.” — Head of Operations, Aris Capital

2. Rising Operational Costs
Continuous licensing fees, integration costs for add-ons, and additional payments for minimal customizations led to soaring operational expenses.

3. Manual Interventions & Errors
Due to system limitations, employees had to perform several tasks manually, increasing the risk of human errors and delays in loan processing.

4. Inefficient Reporting & Compliance Management
Generating tailored reports for internal and regulatory use was cumbersome, impacting compliance timelines and accuracy.

 
Objectives for a New Solution
To address these challenges, Aris Capital identified key objectives for a new loan management system:

End-to-End Customization — Adapt to their specific loan processes, risk assessment criteria, and customer engagement models.

Cost Efficiency — Eliminate unnecessary licensing fees and reduce overhead costs.
Automation & Accuracy — Minimize manual interventions to improve speed and accuracy.
Robust Reporting & Compliance — Enable quick and accurate reporting for internal management and regulatory bodies.
 
Solution Delivered by XigmaPro
Upon understanding Aris Capital’s pain points, XigmaPro designed and developed a fully customized Loan Management Software (LMS) tailored to their operations.

Key Features of the Custom LMS:

Dynamic Loan Product Management

Ability to create and modify loan products with flexible terms, rates, and eligibility.
Automated risk scoring and customer profiling.
Integrated Customer Onboarding

Seamless KYC and document verification.
Customizable application workflows.
Automated Repayment Schedules & Notifications

Auto-generated repayment plans based on customer profile and loan terms.
SMS and email reminders for repayments, reducing defaults.
Real-time Analytics & Compliance Reports

Custom dashboards for loan portfolio analysis.
Regulatory compliance reports generated at the click of a button.
Secure & Scalable Architecture

Data encryption, role-based access, and audit trails.
Scalable for future growth and expansion.
 
Results & Impact
✅ Operational Efficiency Improved by 40%
Automation of loan processing and repayments significantly reduced turnaround time.

✅ Cost Savings of 30%
Eliminating licensing fees and reducing manual workload led to substantial cost reductions.

✅ Improved Customer Satisfaction
Faster loan approvals and transparent communication enhanced customer trust and satisfaction.

✅ Error Reduction & Compliance Accuracy
Minimized manual errors and ensured timely regulatory compliance.

 
 
Conclusion
Through collaboration with XigmaPro, Aris Capital successfully transitioned from an inefficient, costly third-party system to a bespoke loan management solution that empowered them to streamline operations, cut costs, and better serve their customers.

Looking ahead, Aris Capital plans to leverage the flexible architecture of the new system to introduce innovative loan products and expand into new markets.